Q: Where do you ship to? A: We ship worldwide! Shipping times vary by location. US orders typically arrive in 7-15 business days.
Q: How long does shipping take? A: Most orders ship within 2-5 business days. Delivery typically takes 7-20 business days depending on your location.
Q: How do I track my order? A: Once your order ships, you will receive a tracking number via email. You can use it to track your package on our website or the carrier’s site.
Q: Can I cancel my order? A: Orders can be cancelled within 24 hours of placement. After that, the order may already be in processing. Contact us ASAP at support@animewitch.com.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other payment methods available at checkout.
Q: My item arrived damaged. What do I do? A: Contact us at support@animewitch.com with photos of the damage and your order number. We’ll sort it out quickly.
Q: Do you offer exchanges? A: Yes! Contact us at support@animewitch.com and we’ll help you exchange your item.